Shipping Policy
We offer full free shipping in United States.
We Ship Free to all areas USA. Including Hawaii, Alaska, and Puerto Rico
We do not ship Internationally.
Order Confirmation
As soon as you place your order, you’ll receive a confirmation email. This means your order is in our system, and your payment has been pre-authorized.
Once your order has been shipped, you’ll receive a second email containing your tracking number and shipping details.
If you don’t see your confirmation email, please check your spam/junk folder. Still missing? Contact us at help@pawpzilla.com with the subject “Order Confirmation Not Received.”
Total Delivery Time
Our delivery timeline includes both handling and shipping:
- Handling Time: 2–3 business days
- Shipping Time: 5–7 business days
- Total Estimated Delivery Time: 7–10 business days
Orders placed before 12:00 PM CST (Monday to Friday) will be processed the same day whenever possible.
Shipping Charges
We are proud to offer free standard shipping across the United States, including Hawaii, Alaska, and Puerto Rico.
We currently do not ship internationally.
Order Tracking
After your order has shipped, we’ll send you an email with tracking details so you can follow your pet’s goodies all the way home.
If you haven’t received a tracking number after 3 business days, feel free to reach out to us at help@pawpzilla.com.
Order Acceptance and Pricing
We strive for accuracy, but we reserve the right to cancel any order at any time due to:
- Product unavailability
- Errors in product description or pricing
- Payment issues or suspected fraud
To ensure secure transactions, we may require additional verification before processing your order.
In the rare event of a pricing or availability error, we may contact you for confirmation or cancel the order and notify you.
Contact Us
Have questions about your shipment? Contact us,
Email: help@pawpzilla.com
Phone: 1-737-375-0643
Address: 208 Pecan Dr, League City, TX 77573, USA