FAQ

Do you offer free shipping?
Yes, we offer free shipping within the United States. For more details on our shipping policy, please check out our Shipping Policy.

What is your return policy?
We accept returns within 30 business days of receiving your order. Products must be in their original condition for a full refund or exchange. For more details, please check our Return Policy.

When will I get my money back after I return my product?
Once your return is approved, you will receive your refund within 10 business days. For more information, please see our Return Policy.

How can I track my order?
You can track your order by visiting our Order Tracking page. Once your order has shipped, you will receive an email with tracking details.

Do you ship internationally?
At this time, we only ship within the United States. We do not offer international shipping.

What if I receive a defective product?
If you receive a defective product, please contact us within 30 days of receiving your order. We will replace the product at no extra charge. For more details, please check our Return Policy.

Can I cancel my order after I have placed it?
We offer a 24-hour cancellation period after placing your order. If you wish to cancel your order within this time, please reach out to us, and we will assist you.

How do I contact customer service?
You can contact our customer service team by visiting our Contact Us page, where you can fill out and submit a contact form, or you can email us directly at help@pawpzilla.com.

How do I know if an item is in stock?
If an item is available for purchase and can be added to your cart, it is in stock and ready for shipment.

Do you have a physical store I can visit?
We are an online-only store, which allows us to offer competitive prices and a wide range of pet products. Shop with us online to get the best selection for your pet!

Can I order in bulk for my business or organization?
Yes, we accept bulk orders! Please contact our customer service team via help@pawpzilla.com for more information about placing bulk orders.

How long will it take to receive my order?
The total delivery time is typically between 7-10 business days, including both handling and shipping. For more information, please refer to our Shipping Policy.

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